Returns & Exchanges
At PAX, we stand behind our technology with a 30-day satisfaction guarantee. If your electronic device isn't performing to your expectations, we offer a seamless return or exchange process to ensure you stay connected.
Initiate Your Request
Log in to your PAX account and navigate to the 'Order History' section to select the item you wish to return and receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Device
Ensure the device is factory reset and packed in its original box with all accessories, cables, and manuals included to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, secure it to the outside of your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing